In the article published in Express Computer, India's IT media brand covering enterprise technology, Shalini Chandra, Professor of Information Technology, writes on the impact of technostress on employee innovation in the face of increasing technological advancements.
The article delves into the five technostress creators, techno-overload, techno-invasion, techno-complexity, techno-insecurity, and techno-uncertainty and their influence on ICT-enabled employee innovation.
“Technostress is inevitable as employees must constantly adapt to new technological applications, functionalities, workflows, and skills required in this digital era. Work interruptions due to multitasking, unattended emails, busy servers, and connection breakdowns may result in significant psychological costs for employees, impacting their ability to innovate and perform well on the job. The new and rapidly changing technologies require employees to develop new technical skills and conceptualise new business opportunities for which they can apply their newly acquired technical skills, creating opportunities for employees to innovate using new technologies with the skills and knowledge these technologies demand. Because employees perceive techno-uncertainty as a challenge stressor, it leads to innovation performance, which explains why we found that techno-uncertainty positively influences ICT-enabled employee innovation.” writes Dr Chandra.
She adds, “management should not only provide a supportive environment for innovation but also conduct technostress-inoculation training programs that can alter how they perceive stress creators to reap the benefits that these stress creators can provide.”
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