Aon Risk Services (Insurance Broker) Pte Ltd
Director, Human Resource & Communication | 2001 – 2004
Played a dual role as Director of Human Resources & Communication for Aon Risk Services and Principal Consultant & Black Belt for Aon Human Resources Consulting. Advised senior executives on HR matters, led the implementation of HR strategies and programs, managed HR functions, and ensured regulatory compliance. Introduced lean six sigma process improvement initiatives, talent management and succession planning processes, and performance management systems.
- Consulted and supported a business unit within the organisation in achieving the prestigious National People Developer Award.
- Successfully established the Aon Regional Learning Centre, catering to the learning and development needs of internal staff and clients.
- Pioneered the implementation of lean six sigma process improvement initiatives in the Singapore and Hong Kong business units.
- Developed and implemented the Red Book/Blue Book initiative, a comprehensive Talent Management & Succession Planning process.
- Introduced "Investing In People," a performance management system that enhanced performance assessment and feedback processes.
- Created a performance reward system tailored for Brokers, incentivising high performance and driving results.
- Initiated the Mind-Body-Team program, fostering teamwork and promoting employee wellness.
- Launched the Aon Vision Purpose & Director Cascading program, aligning leadership and promoting a shared vision across the organisation.
- Introduced an Intranet system to facilitate open communication and knowledge sharing among employees.
- Provided coaching and guidance to senior key executives, contributing to their professional development and growth.
Nokia Pte Ltd
Regional Human Resource Development Manager, Asia Pacific | 1996 – 2001
Reported to the Vice President, Human Resources (Asia Pacific), and has a dotted line reporting structure to the Vice President, Sales & Marketing. Spearheaded strategic initiatives to drive talent development and employee engagement across the Asia Pacific region.
- Implemented comprehensive training programs that resulted in improved employee performance, increased productivity, and enhanced overall organisational effectiveness.
- Led the design and implementation of a regional competency framework, aligning it with the company's business objectives and ensuring consistent skill development throughout the organisation.
- Collaborated with cross-functional teams to identify and address skill gaps, fostering a culture of continuous learning and development.
- Developed and executed succession planning strategies to nurture internal talent, resulting in a pipeline of high-potential employees ready for leadership positions.
- Successfully managed regional budgets for training and development programs, optimising resources and ensuring cost-effective delivery of initiatives.
- Actively participated in regional HR forums, sharing best practices and leveraging industry trends to drive innovation in HR strategies and practices.
- Built strong relationships with key stakeholders, including business leaders, to understand their talent needs and align HR strategies accordingly.
- Received recognition for outstanding performance and contributions, including Nokia Asia Award for Leadership in Talent Development.
- Successfully introduced Internet Based Learning (IBL) option for Account Managers and Strategic Marketing Managers to enable learning at own time, own pace, and own place
SGS-Thomson Microelectronics Pte Ltd
Head, Learning & Development | 1993 – 1996
SGS-Thomson Microelectronics Pte Ltd, now known as STMicroelectronics, is a leading global semiconductor company specialising in the design, development, manufacturing, and marketing of a diverse range of semiconductor integrated circuits ("ICs") and discrete devices. These cutting-edge technologies are used in various microelectronic applications, such as telecommunications systems, computer systems, consumer products, automotive products, and industrial automation and control systems.
- Developed and executed the "LATCH CASCADE - Total Quality Initiative Training" program, targeting Line Trainers and Non-Exempt staff. This comprehensive training initiative aimed to enhance quality standards, promote process efficiency and instil a culture of continuous improvement throughout the organisation.
- Established training policies and procedures that streamlined the learning and development framework within the company. These policies ensured consistency, effectiveness, and alignment with organisational goals.
- Designed and implemented the company's Total Learning Plan (TTP), a strategic roadmap for employee development and skill enhancement. By mapping out comprehensive training programs, the TTP empowered employees to acquire new competencies and stay abreast of emerging technologies and industry trends.
AT&T Consumer Products Pte Ltd
Senior Manager, Training & Development | 1988 – 1993
- Developed and delivered training courses such as Basic Statistical Process Control (SPC) for Technicians, Basic Electronics for Line Leaders & Material Handlers, Planning & Organising Skills for Secretaries, Coaching Skills for OJT Skills for Production Supervisors, and Effective Meeting Skills for Managers.
- Set up the Training function for Indonesia, Batam factory.
- Conducted ISO9002 audit for the factories in Singapore and Indonesia, Batam.
- Formulated Training Policies and Procedures for Singapore and Indonesia factories.
- Delivered AT&T Culture Development Program (“Project Miracles”) for 500 Executives.
- Delivered “AT&T Quality Excellence Leadership” module for Exempt Staff.